Frequently Asked Questions

Do you disinfect your equipment?

Yes! We disinfect/sanitize our equipment and the bottom of our footwear after each cleanup with a kennel-grade disinfectant to prevent the spread of diseases and bacteria between yards. We care about you and your pets and we have pets of our own, which is why disinfecting/sanitizing is so important to us and sets us apart from other pet waste businesses

How do I pay?

We have a client portal where payment is processed. If you signed yourself up using the instant quote button on our website, you will receive an email with the link and login info for your client portal account. If you signed up with us in-person or over the phone, we will create an account on your behalf after you have spoken to a Scoop & Clear representative and you will receive an email with your login info afterwards. After you log in for the first time you will be asked to create a new password. After that, you can make changes to the frequency of cleanups, request to pause or cancel your subscription, and you will have access to copies of all paid invoices, records of past cleanups. From the client portal you can also link your credit/debit card into the secure platform. After you link your card, we will generate invoices and charge the card on file and send you receipts. There are no contracts and you may cancel your recurring service at any time by accessing your client portal or by contacting us. Quotes are based on average yard size in NJ of 0.2 acres. For significantly larger yards please contact us for a custom quote. We reserve the right to withhold service until a new rate is mutually agreed upon for yards larger than 0.5 acres.

Note: Your card will need to be linked to your account before your first service day. If your card is not connected by this time, we will attempt to call you to set up payment. If we are unable to reach you, we will reschedule your cleanup for the next available date. Depending on the time of year, this could be weeks out. If you need help connecting your card, we are always available at 908-219-9800 to help you over the phone.

Do you bill monthly?

Yes: Billing occurs on the 1st of each month before services are provided, regardless of cleanup frequency.

Payments for one-time cleanups are due on the day the service is provided.

The first month you sign up will be pro-rated based on the day of the month that you signed up on. After that, you will be billed the full monthly price on the 1st of the following month, regardless of cleanup frequency.

If payment is not received before your first cleanup of the month you will be removed from the service schedule until payment is processed.

What is your refund policy?

One-time cleanups are non-refundable. For monthly billed services, We do not offer refunds after we complete a cleanup for that month. If you paid for a new month and decide to cancel before your first cleanup for that billing cycle, you will be refunded in that circumstance since no service was performed yet for that month. You may request to cancel or pause your service at any time by accessing your client portal or by contacting us, in which case we will continue to provide service for the remainder of the billing cycle you already paid for unless you request that we immediately remove you from our routes regardless. If you are not satisfied with our service for any reason, please contact us and we will do our best to find a solution that you are satisfied with.

What time will you be at my home?

With respect to scheduling, we are unable to provide a timeframe on your scoop day. We have many yards to clean, and our routes are constantly being optimized for efficiency. This also helps keep our rates low for you! Our routes run from around 8:00 AM to sunset.

Communication is important and you will always receive notice via text when we are on the way. We provide about 60 minutes notice, so you are properly informed of our arrival. If you are at the beginning of our route, you will likely receive a 15-30 minute on the way text. We don’t want to bother you too early in the morning. Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance.

Do I have to be home when you clean?

No, you do not have to be home when we clean. We simply ask for easy access to your gate. We can also clean with your dog(s) in the yard as long as they are very friendly. Our team loves all animals - it’s why we started Scoop & Clear! Once the cleanup is completed, we will send a picture of your closed gate to your email on file, so you have records of it.

Note: If our staff has never met your dogs before and you are home, please let the scooper know ahead of time that you will be letting the dog(s) out for an introduction. We don’t want to startle anyone!

What if I have more dogs than the number I chose when I signed up?

If the number of dogs in your household changes after you signed up, you can modify your subscription and update your profile in your client portal or contact us to reflect this change in your account. We don't intend to go out of our way to verify the number of dogs in your household and are mostly relying on the honor system here. However, if one of our team members notices more than the listed number of dogs at your house on more than one occasion or the volume of waste being collected is unreasonably high relative to the number of dogs listed for your account, we may contact you to initiate a review of our service with you.

What happens if a cleanup couldn't be completed?

Great question! In the event that a cleanup couldn't be completed for any reason, including but not limited to: sufficiently bad weather, an aggressive dog in the yard or any other safety concern, inability to access the yard due to a locked gate and you are not home, etc. - we will skip your house for that day and attempt to reschedule for that same week if possible. If not, it just means we will have double the cleanup to do for the following visit. If your service day falls on a major holiday, we will skip that week's cleanup and perform double duty the following week. The invoice will remain the same. We will communicate with you so we are always on the same page, and if for whatever reason you cannot wait for the next service day, for example due to an upcoming backyard party or gathering, let us know and we will do our best to accommodate you.

Do you take the waste away?

At this time, due to the excessive amount of accumulated waste, we do not take the dog waste away with us. Once the cleanup is complete, we will place the waste inside of your trash receptacle if it's outside.

Otherwise, we will double/triple bag the waste so it's presentable and place the bags by your gate.